Delivery of our products is via Royal Mail
We operate a returns policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges to you, if you choose to cancel your order for any reason, provided you comply with the below:
- You notify us of your cancellation in writing to firstname.lastname@example.org within 14 days of delivery. By email we will confirm the returns delivery address, if we are not able to correct any issues you may have.
- The goods remain unused and sealed, any items not sealed in original packaging will not be qualifying for refund.
- You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
- You are responsible for returning the goods to us at your own cost, and refund of postage will only be provided if the box returns to us in the same condition as sent, and will only refund the same postage price as we paid to ship to you.
- Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.